Welcome to Lensproxy. Whether you visited us via Lensproxy.com or Lensproxy.hk, you are at our official global customer portal. We provide 100% authentic, factory-sealed international contact lenses with dedicated English support for expatriates, global professionals, and customers across Hong Kong, Japan, Thailand, Mainland China, North America, Europe, and worldwide.
Get in Touch
Have a question about your order, prescription parameters, or express international shipping? Our customer support team is here to help.
Email Support
Email: info@lensproxy.hk
We respond to all inquiries within 12–24 hours (Monday to Saturday).
Support Hours
Monday – Friday: 9:00 AM – 8:00 PM (HKT)
Saturday: 10:00 AM – 8:00 PM (HKT)
Frequently Asked Questions
Q: How long does express shipping take to my location?
Local Hong Kong orders are delivered within 1–3 business days. For Asia-Pacific destinations (Tokyo, Bangkok, Shanghai, Beijing, Guangzhou), express shipping via Speed Post takes 3–7 business days, while standard express shipping takes 7–15 business days. Shipments to North America (USA, Canada) and Europe typically take 7–15 business days with full online tracking.
Q: Are all products 100% genuine with original factory seals?
Yes. All lenses (Acuvue, Alcon, CooperVision, Bausch + Lomb) are sourced directly from authorized brand distributors in original, factory-sealed boxes with long expiration dates (typically 2+ years remaining).
Q: What if my prescription changes or I order the wrong parameters?
Unopened, factory-sealed boxes in original condition can be returned or exchanged within 30 days of delivery. Contact our support team at info@lensproxy.hk to initiate a return.
Q: What payment methods do you accept?
We accept major international credit cards (Visa, MasterCard), PayPal, Apple Pay, and Google Pay via our secure SSL-encrypted checkout.
Thank you for continuing to be our loyal customer.
For any further questions, please contact us at the email address: info@lensproxy.hk
#lensproxy